Vector Expansion license is a scam

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Mulberry4000
Posts: 1
Joined: Sun Sep 10, 2023 4:16 pm

Vector Expansion license is a scam

Post by Mulberry4000 »

Yep i have track ir 3 and was going to use it but it seems not to work on the new software. There is no way in hell will pay to get it work. It is a scam. I am sick to death of developers in the gaming world and gaming peripherals scammingpeople. It is just not on. No way will i pay for it, i might as well get my tobii out and use that

Disgusted
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 296
Joined: Fri Sep 02, 2022 6:40 am

Re: Vector Expansion license is a scam

Post by jillian.smythe »

Hello Mulberry4000,

We stopped producing the TrackIR3 more than 15 years ago. When the TrackIR4 was released in 2005, we also released the Vector License at that time to allow TrackIR3 users to use the latest software versions without having to buy new hardware. The TrackIR5 was released in 2009, and the software released since then continued to be usable with TrackIR3 devices, as long as the user had the Vector Expansion license. All support for the TrackIR3, including the vector licenses, has been discontinued as of 2022. As noted on our website, we suggest any customers having trouble with TrackIR3 or TrackIR4 units should upgrade to the TrackIR5. https://docs.trackir.com/retired-products.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Jezeben
Posts: 1
Joined: Mon Oct 09, 2023 6:05 pm

Re: Vector Expansion license is a scam

Post by Jezeben »

jillian.smythe wrote: Mon Sep 11, 2023 1:32 pm Hello Mulberry4000,

We stopped producing the TrackIR3 more than 15 years ago. When the TrackIR4 was released in 2005, we also released the Vector License at that time to allow TrackIR3 users to use the latest software versions without having to buy new hardware. The TrackIR5 was released in 2009, and the software released since then continued to be usable with TrackIR3 devices, as long as the user had the Vector Expansion license. All support for the TrackIR3, including the vector licenses, has been discontinued as of 2022. As noted on our website, we suggest any customers having trouble with TrackIR3 or TrackIR4 units should upgrade to the TrackIR5. https://docs.trackir.com/retired-products.

Kind Regards,
Is there an upgrade fee?
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 296
Joined: Fri Sep 02, 2022 6:40 am

Re: Vector Expansion license is a scam

Post by jillian.smythe »

Hello Jezeben,

The TrackIR5 is the current version of the TrackIR hardware. If you currently own a TrackIR3 or TrackIR4, you can reach out to our sales team using the contact form on our website (https://www.trackir.com/help) to get a quote for the cost of purchasing a TrackIR5 unit.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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