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Broken the metalic base

Posted: Sun Feb 20, 2005 12:00 am
by mopheta
Hi. I have TrackIR 3 pro, and the piece of metal with 3 legs has been broken while doubling to adapt it to the tft monitor. It seems to be a metal not very apt to be doubled. Doubling is hard, and you must double if you have a TFT monitor. I�ve done with caution, but the metal is not good to do this, and it is broken.

This is only a minor issue... Trackir is 100% funcional, but I can�t adapt to the top of my TFT monitor (if I put TrackIR in other place, vector doesn�t work very well). Now is not possible to attach the TrackIR to any place ussefull for me. I�ve think about any solution, but I think the best and easy is to replace this metalic piece.

Naturalpoint, is there any posibility to send me a mail with this three legs metalic base?. I live in Europe (Spain). I can pay for this.

Re: Broken the metalic base

Posted: Mon Feb 21, 2005 11:45 pm
by mopheta
Ok, seem that this thread will be forgotten.

Thanks for nothing.

Re: Broken the metalic base

Posted: Tue Feb 22, 2005 12:04 am
by Barred
Mopheta, all I can sugest is to send a mail to either Warren or Wayne, with your serial number of your TIR (I know it does not really apply to the Vector clip, but it gives a tracking number for reference if nothing else).

Re: Broken the metalic base

Posted: Tue Feb 22, 2005 1:02 am
by mopheta
Thanks, Barred.

Re: Broken the metalic base

Posted: Thu Feb 24, 2005 4:26 am
by Jim
We are happy to replace the metal base for you. I think that this post wasn't replied to because we need to have you email to our Support address (support@naturalpoint.com). Send them all the info and they will replace it.

Re: Broken the metalic base

Posted: Thu Feb 24, 2005 8:54 am
by mopheta
Ok, Jim. I have send an e-mail to this direction with all my info.

Thanks for the support.

Re: Broken the metalic base

Posted: Thu Feb 24, 2005 9:15 am
by Wayne
mopheta,

Thanks for your e-mail I will have a new base out to you.