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trackir.com offline
Posted: Thu Jan 11, 2024 9:15 am
by arkfar
hello,
Can we find out when the trackir.com site will be active again, because for the moment we cannot use the IR track because the "Check game for update" no longer works, which means that the Ir track does not work in games.
Sincerely,
Re: trackir.com offline
Posted: Thu Jan 11, 2024 3:51 pm
by jillian.smythe
Hello arkfar,
We are experiencing a sporadic issue with the TrackIR server and updating the gameslist. We are working to get it fixed as soon as possible. It should be working right now, but if it isn't working when you try it, please try again later.
Kind Regards,
Re: trackir.com offline
Posted: Thu Feb 01, 2024 3:23 am
by merptv
How about just posting a manual game file list here on the forum?
The updating does not work again!
We are all just sitting here not being able to use TrackIR in our games now!
Re: trackir.com offline
Posted: Thu Feb 01, 2024 7:19 am
by aitorhergon
Is the website still down? I bought the TrackIR, and I can't download the software!!
Re: trackir.com offline
Posted: Fri Feb 02, 2024 5:19 am
by ATSTrucker
Ah, I'm about to buy a new unit...I guess I should wait a little longer. Doesn't look good with TrackIR5 in 2024 (more problems than we'd like)
Re: trackir.com offline
Posted: Fri Feb 02, 2024 1:55 pm
by jillian.smythe
Hello ATSTrucker,
Our website should be up and running again, so there shouldn't be any issues with ordering or updating the games list. If continue to have problems with the games list, please reach out on our Help page (
https://www.trackir.com/help), and we will work with you on finding a solution.
Kind Regards,
Re: trackir.com offline
Posted: Mon Feb 19, 2024 11:36 am
by egnat69
Hi! It seems like the website is down again. trackir website as well as naturalpoint and games list updates won’t work either.
Can you have a look (or maybe provide the current games list)?
Thanks and best regards, Andy
Re: trackir.com offline
Posted: Thu Feb 29, 2024 11:33 am
by jillian.smythe
Hi egnat69,
I believe that access to the website and games list was restored later on 2/19/2024. Would you please confirm that you are able to access the website and update your games list?
Kind Regards,
Re: trackir.com offline
Posted: Thu Feb 29, 2024 9:09 pm
by dawgfan92
The TrackIR website is still down. I'm not able to download the software and my new TrackIR is sitting here useless. Any estimate on when the site will be back up?
Re: trackir.com offline
Posted: Fri Mar 01, 2024 9:21 am
by jillian.smythe
Hi dawgfan92,
I apologize for the inconvenience. For right now, the best options are to either try downloading the software at a different time of day or to reach out to us for Technical Support on the contact page (
https://www.trackir.com/help). We can provide a different link to download the current software.
Kind Regards,