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Two TrackIRs dead in two years!

Posted: Thu Apr 06, 2006 7:02 pm
by gustavm
Gentleman,
My second TrackIR has followed in the footsteps of my first TrackIR and just died... This after less than two years LIGHT use.
I have e-mailed support, no response. I have posted in this forum, �Drivers not found on installation". No response!
Since my first post on this matter I have since installed on a second PC. With the same result, DEAD.
So far this little gadget has cost a total of $325.09 with nothing to show for it.
Not a happy camper!
Regards,
Gustav.

Re: Two TrackIRs dead in two years!

Posted: Mon Apr 10, 2006 4:13 am
by warrenEBB
We are sorry for the erratic support, but our primary tech support person recently suffered a family tragedy.

Generally, we don't consider a device "dead" unless it is displaying strange things in the tracking window.

What you are describing sounds like a registry problem. I will have someone get back to you by email asap.

[ April 10, 2006, 11:20 AM: Message edited by: NaturalPoint-Warren ]

Re: Two TrackIRs dead in two years!

Posted: Mon Apr 10, 2006 7:21 am
by rodom
Replied to your email.

Re: Two TrackIRs dead in two years!

Posted: Mon Apr 10, 2006 5:54 pm
by gustavm
Hi Warren,
Thanks for post, see thread above "Drivers not found on installation".
Regards,
Gustav.