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Scanning my Head

Posted: Sat Aug 26, 2006 10:44 pm
by Koppo
Hi Guys,

i've got serious problems. I was on vacation for a week, came home and then this!


I'm setting the "light filtering" option to the maximum but it doesnt help. It's not tracking my dot anymore, it tracks my face! Thats horrible, cant look anymore in my Flightsimulator. The view is jumping from one side to the other. Does anyone know whats the problem???

Thanks for Answers!
Greetz

Re: Scanning my Head

Posted: Sun Aug 27, 2006 1:20 am
by Cdr. Instigator
I've never had that problem.. I've had other problems of not tracking or no being detected by a game.. I usually fixed it by un-installing IR3 Pro and installing it again..

Try re-installing it. remember to unplug your gadget while installing the software...then restart your Puter... that's the only thing I would do.. It might help !!

Re: Scanning my Head

Posted: Mon Aug 28, 2006 3:43 am
by VincentG
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Re: Scanning my Head

Posted: Mon Aug 28, 2006 10:07 am
by Koppo
i guess its a hardware problem, not software. So reinstalling doesnt help. There is no Serial at the red paper, but at the bottom of the piece. It seems to be this one: 33105
?

Re: Scanning my Head

Posted: Tue Aug 29, 2006 3:58 am
by VincentG
How long have you had the unit?

Re: Scanning my Head

Posted: Sat Sep 02, 2006 2:06 am
by Koppo
i bought it last year in november.

Re: Scanning my Head

Posted: Tue Sep 05, 2006 9:00 am
by VincentG
Please contact tech support directly through email