Software 5.5.0.137 does not detect track hat

[Lange_666]

Still running a TrackIR 4 with the regular track hat.
Software version 5.4.2 ran fine under Windows 10 but under Windows 11 it would not always run perfect, sometimes it would, sometimes wouldn't. When it gave problems, it would start, the sensor internal red lights would come on but then the software sometimes crashed. Re-running the software would not help and there is then no option to kill the process with Task Manager simply because it isn't there anymore. Solution was to run it in compatibility mode (Win7 or 8).
This morning i was greeted with a new version 5.5.0.
Removed 5.4.2, rebooted and installed 5.5.0. Runs but it never detects the Track hat.
Went back to 5.4.2 which immediately detects the track hat.

[jillian.smythe]

Hello Lange_666,

When you installed 5.5.0, did you confirm that the driver was correctly detected in Device Manager? Did you try switching between the TrackClip and TrackClip Pro buttons?

Kind Regards,

[Lange_666]

Yes and Yes.
Reverting to 5.4.2 (or 4.2.039) makes everything work again.
Made the switch to 5.5.0 a few times now, sensors come on but no Track Clip detection.

[jillian.smythe]

Hello Lange_666, are you able to share a screenshot of your TrackIR software with it showing Camera View? You may need to upload the file somewhere else and share the link here. Alternatively, you can start a case with us on our website (https://www.trackir.com/help), and we can provide a way for you to send the file to the case.

Kind Regards,

[Lange_666]

Provided 4 shots.

Screenshot 5.5.0




Photo 5.5.0 showing sensor is active (4 internal red lights) but top green led is not on, not detecting trackclip. Top right, no 3 green returns are showing in the position window.





Screenshot of 5.4.2



Photo of 5.4.2 showing active sensor (4 internal red lights) AND top green led is on, detecting the trackclip. Here the 3 green returns from the trackclip are clearly visible.