forums.naturalpoint.com

As title.....

This morning, my trackir would not start in DCS. I noticed the "software update" message was red, so followed the link to the downloads and downloaded 5.52. It would not install, due to "previous version detected"

So I used Revo uninstaller to deep uninstall and tried again. Same problem. I have also tried version 5.50, same problem.

There is NO trace of any Natural point install on my system, even my appdata folder with my profiles is gone...

Despite this, any version I try and install fails with the same error message about a previous version...

I am installing as administrator, have unplugged the camera...not sure what else to do.

I hope someone can help as I am fooked for playing my beloved DCS otherwise.....

Hi markturner,

We recently released version 5.5.2. This should have fixed some issues with how the 5.5.0 or 5.5.1 installers failed to update certain files, including the Microsoft redistributables. However, if just installing 5.5.2 still does not solve the issue then please try the following steps:

1) Save a copy of this TrackIR 5 folder to some other folder in file explorer: "C:\Users\<username>\AppData\Roaming\NaturalPoint\TrackIR 5"

2) Now, delete the TrackIR 5 folder inside of AppData.

3) Then, if you haven't installed 5.5.2 yet go ahead and install 5.5.2. If 5.5.2 is already installed then re-install or run a repair install for TrackIR 5.5.2. This will rebuild the AppData folder and rebuild any necessary files for running TIR successfully with games.

***Note, the repair install is an option when you run the installer for an already installed version of TrackIR. Fore example, if you run the installer for 5.5.2 while 5.5.2 is already installed, then you will be given the option to 'repair' or 'uninstall' TrackIR 5.5.2

4) Launch TIR and initiate the "Games List Update" which will prompt you to relaunch TIR.

Please let us know if this solves the issue with running TIR with DCS.

Note, 'Step 1)' is intended to back up any custom settings you may have applied which are part of these files:
"C:\Users\<username>\AppData\Roaming\NaturalPoint\TrackIR 5\Profiles"
"C:\Users\<username>\AppData\Roaming\NaturalPoint\TrackIR 5\ProfileMap.dat"
"C:\Users\<username>\AppData\Roaming\NaturalPoint\TrackIR 5\Settings.xml"

If there are any custom settings you want to retain like profiles, camera settings, or profile-to-title settings then you will want to replace the default files with your custom files in those paths in AppData. Please let us know if you have additional questions or concerns about any of this.