Track IR 5.5.3 always need repair to work

Post Reply
KPXT5
Posts: 3
Joined: Tue Aug 20, 2024 8:39 am

Track IR 5.5.3 always need repair to work

Post by KPXT5 »

Hello,
Tried 553 but have to remove it.
Problem : TIR5 not recognized games (right green led always off). I done a repair and ok. But everytime I restrat,reboot my computer, I have to do a repair for 553 otherwise games are not recognized.

Went bacl to 552, this problem is gone !!! problem also with this version (same repair action to get it working :shock: ). It was correct before I updated to 553 !

So revert tp 54x version -> no problem for the moment.

How can I have a 55x working correctly ? For the moment it is a frustrating version :evil:

Have a nice day
Track 5 clip pro
Windows 11 professional.
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 555
Joined: Fri Sep 02, 2022 6:40 am

Re: Track IR 5.5.3 always need repair to work

Post by jillian.smythe »

Hello KPXT5,

What versions of the C++ Redistributables do you currently have installed? Can you try uninstalling them and installing only this version? https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Kind Regards,
Jillian Smythe
TrackIR Support Representative
KPXT5
Posts: 3
Joined: Tue Aug 20, 2024 8:39 am

Re: Track IR 5.5.3 always need repair to work

Post by KPXT5 »

Hello,
Sorry for late reply.

versions of the C++ Redistributables :

Visual C++ : 2013 redistribuable x64 12.0.30501
Visual C++ : 2013 redistribuable x86 12.0.30501

Visual C++ : 2015-2022 redistribuable x64 14.40.33810
Visual C++ : 2015-2022 redistribuable x86 14.38.33130


Questions :
what have I to remove ?
what have I to download and install from Microsoft site ?

Thank you for helping.
Best regards
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 555
Joined: Fri Sep 02, 2022 6:40 am

Re: Track IR 5.5.3 always need repair to work

Post by jillian.smythe »

Hello KPXT5,

I would try removing these:

Visual C++ : 2013 redistribuable x64 12.0.30501
Visual C++ : 2013 redistribuable x86 12.0.30501

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Post Reply