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How long does it take to get shipped?
Posted: Thu Dec 05, 2024 1:26 pm
by Seeevs
Hello, I ordered my trackir 5 about a week all and I still have not received an email stating that it has been shipped or anything. Just curious if anyone else is having this problem.
Re: How long does it take to get shipped?
Posted: Fri Dec 06, 2024 8:42 am
by jillian.smythe
Hello Seeevs,
As noted on the Checkout page, "NaturalPoint is currently shipping in 3-5 business days." I would check your spam folder to make sure a notification did not end up there. If you still have not received an update and it has been more than a full week, you can reach out to us using our help form:
https://www.trackir.com/help. Make sure you select "Sales or Order Inquiries" as the request type so that your question gets to the right team.
Kind Regards,
Re: How long does it take to get shipped?
Posted: Mon Dec 09, 2024 12:11 pm
by mikelleen
Same issue here. Order placed December 2nd. No news on tracking and no response from customer service / sales inquiry.
Mike