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I just recieved my TrackIR4 and after installing the software, rebooting, and then plugging it in, windows (XP) produces a stop error while installing the drivers, specifically NPUSB.sys.

Error as follows:

STOP: 0x0000007E (0xC0000005, 0zA31A14FC, 0xF78E2AB4, 0xF78E27B0)

NPUSB.SYS - Address A31A14FC Base At A319F000 Datestamp 4371FA3d.

Any help would be appreciated, as I've pretty much exhausted the forum search with no results.

-----------------------------------------
Install Log:
3-28-2006
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
3-29-2006
Install Log Entry Begin (Mode = REMOVEALL ) :
OS = Win 2K/XP
Component USB from 1 to 0
Component APP from 1 to 0
Component DOCS from 1 to 0
Component MSFS2002 from 0 to 0
Component PROFILES from 1 to 0
De-Install USB Drivers for 2K/XP
Found file (removing) : C:\WINDOWS\inf\oem12.inf
3-29-2006
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 13
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called

-----------------------------------

Thanks
--Jon

[ March 29, 2006, 01:36 AM: Message edited by: Varmint ]

Well it seems as if the problem is solved and everything's working great now. I don't exactly know what resolved it, but who's complaining:)

Thanks anyway,
--J

since i have the same problem with my new TIR4, i'm really interested, how you solved the problem.

generally this is seen in a USB overload setup. Try moving USB ports on the system, using an external USB hub (self powered) or an internal USB add-on card.

thank you very much for your reply. i changed the usb-port and it installed fine now, and works also very fine.
i run windows media center edition 2005, so if anyone have that, it works!! =)

Good to hear it is working for you.

I've got exactly the same thing. Yesterday after dling the latest driver, I got the following salient info from a blue screen stop error after plugging in my trackIR3.

then again today deleting the latest driver(remover software) and reinstalling. As soon as the message that "this driver has not been approved..." I clicked "continue anyway"...and BOOM!....BSOD!!

last error message I got was:

stop 0xc0000007e (0xc0000005,0xb9e1b534,0xf7937aac,0xf79377a8)
npusb.sys
address b9e1b534 base @b9e19000, datestamp 45776c47

when I reported the error via Winxp error reporting, I got a web site saying:

"Problem caused by Device Driver

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

More information

Problem report summary

Problem type


Windows stop error (a message appears on a blue screen with error code information)

Solution available?


No

What does this problem mean?


Windows has encountered a problem it cannot recover from and it needs to be restarted

Cause


Unknown

Computer symptoms


A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take


Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Technical Information
How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)

"

and then an error screen which your fakakta board won't let me upload, so I have to type it out here:

"Window title bar "Http://microsoft.com/resredir.aspx?sid= ... e=1&ID=d8c...
"


Please advise ASAP!

Thanks,

Chas...

Generally this is seen in a USB overload setup.

1 - Try moving USB ports on the system.

2 - Make sure you have the latest chipset drivers, and motherboard bios installed.

3 - Use an external USB hub (self powered) or an internal USB add-on card.

4 - Try on another system.