forums.naturalpoint.com

After upgrading from TrackIR 2 to TrackIR 4. I started having a problem where while playing IL2 online, the view gets stock while turned and does not smoothly return to the center. After a one or two seconds delay it suddenly centers regardless of where my head is pointing. This seems to happen only while playing online and never happens off line. I have never had this happen with TrackIR 2.

I am running the latest version of the software.

Pentium 4 3.0, 1gb, Win XP.

[ July 27, 2006, 10:37 PM: Message edited by: roadczar ]

What is the Serial # of the device?
Should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Please send attachments to Support@Naturalpoint.com

You asked...

What is the Serial # of the device? 048859

Could you send us a copy of the Setupapi.log file? Sent...

Are you plugging in directly to the system, or are you using a hub? Directlty plugged in.

Could you attach a screen shot of your device manager, and tracking screen? Sent.

Have you tried isolating the device on the USB ports? Not sure what you mean by this.