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Hello everyone!

I just got myself a brand new TrackIR4, and I did follow properly all the installation steps.
Only problem is that the TrackIR software does not start at all (like for another forum visitor, it seems): when the icon is double-clicked, the computer seems to think about it for a few seconds, and just gives up...no process started, nothing!

So for now, I do not even know if the trackIR is working...I have been stopped too early (I do have a blue flashing LED + the orange one, and that seems normal for a unit not started but plugged).

Could someone help me?

Thanks in advance,

JV Masset

P.S. I took the usual steps: uninstalling and reinstalling, rebooting etc.

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

Please contact support directly with the listed information.