Please send the following information to
support@naturalpoint.com
Are you running any Firewall/antivirus software?
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Do you get a blue light activating, when FSX is running?
Could you attach a screen shot of your device manager, and tracking screen?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.