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TIR4 hangs when trying to close
Posted: Sun Dec 03, 2006 3:16 pm
by mhl
TIR4 (4.1.029) runs fine but when I try to close the program it hangs. Doesn't matter whether I use File/Exit, the 'close program' X, or the system tray icon - TrackIR hangs and I have to resort to Task Manager to close the 'not responding' program.
Any solution?
Re: TIR4 hangs when trying to close
Posted: Mon Dec 04, 2006 12:41 pm
by VincentG
And you are using the latest "Final" version of the software? There was an issue with that on an earlier version of the build 29 software.
If you go into the Task Manager, on the processes tab, what is the percentage of CPU being used by the TrackIR software when this happens?
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 2:44 pm
by mhl
Yes - using final ver 4.1.029, posted on the web site 30 November 2006.
In Task Manager I watched CPU usage over about a minute when I noticed that it was not static. It fluctuated mostly between 2% and 8%, but spiked to 19% and 22%. That seems a bit odd for a process which is "not responding".
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 3:03 pm
by VincentG
Any other applications running in the background?
Firewall software?
Looking in the following location, and tell me the file size for each one of your profiles listed there.
C:\Program Files\NaturalPoint\TrackIR4\Profiles
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 3:44 pm
by mhl
Firewall and AV running in the background. I have tried disabling both but it makes no difference - trying to close TIR it still freezes.
All profiles are 2 Kb.
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 3:49 pm
by VincentG
1 - Try disabling Periodic News Check, under Options
2 - Try a clean software install
Remove the TrackIR software by doing the following:
a. Click "Start"
b. Click on the "Control Panel"
c. Click "Add/Remove Programs"
d. Find "TrackIR" and click "Change/Remove"
e. Once launched it will give the option to completely remove it.
f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint
g. Download and reinstall the software from the following location,
http://www.naturalpoint.com/trackir/06- ... nuals.html
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 4:03 pm
by mhl
In fact, Periodic News Check has been disabled since I first installed the software.
I will try a clean software install as you suggest - but that will have to wait till tomorrow now. Is it worth trying the older version from the CD instead of the downloaded 4.1.029 final?
Re: TIR4 hangs when trying to close
Posted: Tue Dec 05, 2006 4:04 pm
by VincentG
Try the build 28 version first, then the build 29 software.
Re: TIR4 hangs when trying to close
Posted: Wed Dec 06, 2006 5:37 am
by mhl
After uninstalling Build 29 and installing Build 28, TIR now closes OK without freezing. I am inclined to leave things as they are, unless you want me to try Build 29 again?
Re: TIR4 hangs when trying to close
Posted: Wed Dec 06, 2006 11:25 am
by VincentG
As they say, if it ain't broke.....