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HI ALL,

I JUST RECEIVED MY TRACKIR4 AFTER LONG MONTHS OF WANTING ONE. I TRIED TO INSTALL IT AND IT WAS NEVER RECOGNIZED BY THE COMPUTER. HERE'S THE LIST OF EVENTS THAT HAPPENED LISTED IN THE ORDER THAT THEY WERE ACCOMPLISHED.
1. INSTALLED SOFTWARE
2. PLUGGED TRACKIR4 INTO COMPUTER'S USB PORT - NO RECOGNITION!
3. TRIED SECOND AND THIRD USB PORTS - NO JOY!
4. TRIED REBOOTING COMPUTER WITH TRACKIR4 CONNECTED - NO DIFFERENCE IN STATUS!
5. RECONNECTED MY RUDDER PEDALS AND JOYSTICK AND THEY WORK FINE - THAT LED ME TO BELIEVE THAT MY COMPUTER WAS NOT THE PROBLEM.
6. DID A PHYSICAL INSPECTION OF THE TRACKIR4 AND EVERYTHING LOOKED FINE UNTIL I TOOK A WHIFF AND IT SMELLED LIKE A BURNT WIRE - I DON'T THINK THIS IS NORMAL FOR A BRAND NEW, OUT OF THE BOX TRACKIR4.

ANY HELP WITH THIS ONE IS DEFINITELY APPRECIATED. I JUST FEEL A LITTLE FRUSTRATED THAT IT DOESN'T WORK AND THAT IT MIGHT BE COMPLETELY FAULTY AND WOULD HAVE TO BE TURNED IN FOR ANOTHER ONE AFTER WAITING FOR IT ANXIOUSLY THIS PAST WEEK.

SINCERELY,

MARCO

Answered in email........

Hi

I have just received my one, went through exactly the same process as outline by the previous poster, and had the probmem noted - ie that Windows XP will not recognise anything (and it is not the port as other devices are recognised).

However, in my case, no smell of burnt wire.

HELP!!

Thanks, Martin

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

Thanks Vincent. It turned out to be a faulty unit. I have now got a replacement but I just get a blue light on the unit with nothing happening. I will try and reinstall updated software to see if this works.

Is the unit being detected by thge TrackIR software?

Is there any movement on the tracking screen?

just received my TIR..some problem..

after software installation when i plug the TIR the system does nothing, and no led illuminates on the item.
i tried all the points in troubleshooting (on line and on manual) but nothing works..
-unplug,unistall,reboot,reinstall,reboot,plug..
-unplug ALL other usb devices..
-return to previous sistem restore point and reinstall..

..uff!

Please send the following information to, support@naturalpoint.com

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.