Trouble Re-Installing TIR1 Software
Posted: Sun Oct 02, 2005 6:59 am
I recently had a computer crash due to a malware attack. I completely re-installed Windows XP Pro and all other programs and hardware (including Cougar HOTAS which is a USB device and now functions normally.) My puter functions properly in all respects except I cannot re-install my TIR!
As directed, I unplug the TIR hardware before installing the software. (I use 2.11 which functioned very well before). The new installation re-boots the computer, but when it comes back up to the windows log in screen, I cannot type in my password, the mouse does not work, and I cannot toggle using my keyboard.
The only way I can get operational again is to utilize the Norton 'GOBACK' utility. The NaturalPoint icon remains on the desktop and when I click it, I get a warning window that says "This version of software is not compatible with your hardware model. Please run the software that matches your hardware model (AT, EG, Base, GX) instead." When you exit this, TIR shuts down.
Something's wrong here, because I used this s/w and h/w with the same computer for almost 2 years!
I've tried d/l newer s/w from NaturalPoint downloads and I get the same freeze-up when the installation re-boots.
Windows XP Pro
AMD Athlon XP3000+
2.17GHz
1.00 GB RAM
I don't think the TIR is broken, because when I click the icon the program comes on and I quickly go to the tracking window and see a bright image of the reflector tracking properly, but the warning window pops up in about 4 seconds and shuts it down.
Rick, I sure hope someone can help me.
[ October 21, 2005, 05:40 PM: Message edited by: NATOPS ]
As directed, I unplug the TIR hardware before installing the software. (I use 2.11 which functioned very well before). The new installation re-boots the computer, but when it comes back up to the windows log in screen, I cannot type in my password, the mouse does not work, and I cannot toggle using my keyboard.
The only way I can get operational again is to utilize the Norton 'GOBACK' utility. The NaturalPoint icon remains on the desktop and when I click it, I get a warning window that says "This version of software is not compatible with your hardware model. Please run the software that matches your hardware model (AT, EG, Base, GX) instead." When you exit this, TIR shuts down.
Something's wrong here, because I used this s/w and h/w with the same computer for almost 2 years!
I've tried d/l newer s/w from NaturalPoint downloads and I get the same freeze-up when the installation re-boots.
Windows XP Pro
AMD Athlon XP3000+
2.17GHz
1.00 GB RAM
I don't think the TIR is broken, because when I click the icon the program comes on and I quickly go to the tracking window and see a bright image of the reflector tracking properly, but the warning window pops up in about 4 seconds and shuts it down.
Rick, I sure hope someone can help me.
[ October 21, 2005, 05:40 PM: Message edited by: NATOPS ]