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Hellow

I have a Track IR 4.0 from pass year. I has work perfect but today I turn off my PC for electrical failure in the zone. 30 minutes after, the light was restored, and I turn on my electrical equipment, including my PC. All ok but Track IR dont work.

The USB Driver is loaded OK on Windows XP.
But The Track IR Software dont recognize the Device.
The Device is Blink the Blue Led. The Yellow Dont Start, and the 4 red leds donts become on.

When the Track IR software is started, The Blue Light Blink fasted like a hard drive led reading, and stop for some seconds and start again.

I try uninstalling software and drivers of the TR but it dont work.

I have the latest version of TR software and Drivers.

Wath Happened.

Thanks for all
Edgar Irigoyen

Please send the following information to me in an email

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.