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Hello,

I have just installed Track IR4 and Track Clip Pro.

The camera shows a green light and the heads and tracking seem to be working ok, but I get no response when running FSX.

According to the main menu in TrackIR, the current game shows as None.

Can you help me please ?

Dave.

Which version of the TrackIR software are you running?

Which version of FSX?

Do you have any Anti-Virus/Firewall software installed?

What OS are you running?

Hello,

TrackIR software version 4.1.30
FSX Deluxe edition
Anti Virus and Firewalls completely disabled
Windows XP

All software is fully updated.

I have fixed the problem by uninstalling/reinstalling TrackIR software, but thanks anyway.

If it happens again, I will let you know.

Dave.

OK, sounds good.....

Hello,

TrackIR software version 4.1.30
FSX Deluxe edition
Anti Virus and Firewalls completely disabled
Windows XP

All software is fully updated.

I have fixed the problem by uninstalling/reinstalling TrackIR software, but thanks anyway.

If it happens again, I will let you know.

Dave.

My TrackIR has worked great for weeks but now I have the same problem and reinstalling the lastest TrackPoint software did not fix it.

Current Game: None

TrackIR software version 4.1.30 (new download version)
Game: ArmA AND Ship Simulator DEMO
Anti Virus and Firewalls completely disabled
Windows XP

All software is fully updated.

help!

Please email support, with the following things...

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

i too am having this problem. has been running excellent for months and now all of a sudden its not recognizing the game. I tried everything from reinstalling and updating trackir reinstalling flightsimxdeluxe and also reformatting my system and redoing everything but it still doesnt work. The blue light never comes on and in the profile screen when you go into flight sim x profile it shows it only supports yaw and pitch please help cant fly without the track ir now after being spoiled

Hello again. After much work i figured out somewhat what was causeing it. I am using the ch flightyoke and saitek pedals and when i installed fsx first then the trackir and then run both programs they work. then install the controllers and it also still works. i think you guys need to check into this hardware conflict for future updated software. thank you Mike

Could also be a USB conflict......