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I have acquired two days first TrackIr 4,1 Build 30. I have loaded the software like from handbook but when I install the device on door USB the system does not find the drive to me. The device ignites one at times light bleu. My operating system is Windows Xp professional. I send the error messages on :
setupapi
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0156&rev_0000,usb\vid_131d&pid_0156
#-018 Searching for compatible ID(s): usb\class_00&subclass_00&prot_00,usb\class_00&subclass_00,usb\class_00
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-166 Device install function: DIF_INSTALLDEVICE.
#I125 Installing NULL driver for "USB\VID_131D&PID_0156\5&10EC07C&0&2".
#I121 Device install of "USB\VID_131D&PID_0156\5&10EC07C&0&2" finished successfully.


Installlog :

DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
What to make?????

HELP

Kind REGARDS

Giancarlo

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Hi
I have tried trackIR on other PC and is OK In my PC it is connected directly to door USB Not save power

Kind Regards
Giancarlo

HI
Thanks I have resolved loading the file NPReGfix.exe that you have suggested to me. You are BEST!!!
KIND REGARDS
Giancarlo

No issues, glad I could help out, and let me know if there is anything else I can do for you.