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TrackIR 4 stopped working status:configuring

Posted: Sat Aug 18, 2007 1:37 pm
by ANSI_X_12
Today when I tried fire up my TrackIR it would not work. The status in the bottom left corner says "Status:configuring". I found this post here:
and I am having the exact same issue as this user. The LED will blink rapidly for a few seconds then stop. When I open up View -> Tracking there is noting but a settings button. I have tried this under WinXp and vista 32-bit. I have re-installed multiple times as well. I have also, disabled power saving on the usb ports and the TrackIR is connected directly to the PC in all cases. Anyone have any suggestions or remedies?

Here

Re: TrackIR 4 stopped working status:configuring

Posted: Mon Aug 20, 2007 4:24 pm
by VincentG
Have you tried moving USB ports?

Re: TrackIR 4 stopped working status:configuring

Posted: Tue Aug 21, 2007 4:38 pm
by ANSI_X_12
Yes, I have tried every USB port with the same result.

Any Suggestions?

Re: TrackIR 4 stopped working status:configuring

Posted: Tue Aug 21, 2007 6:51 pm
by VincentG
Have you tried using the device on another system?

Re: TrackIR 4 stopped working status:configuring

Posted: Wed Aug 22, 2007 4:52 am
by ANSI_X_12
I have not, but I will when I get home from work and post the results.

Thanks for your help!

Re: TrackIR 4 stopped working status:configuring

Posted: Wed Aug 22, 2007 9:43 am
by VincentG
No issues.....

Re: TrackIR 4 stopped working status:configuring

Posted: Wed Aug 22, 2007 6:01 pm
by ANSI_X_12
OK, So I did a fresh install on my laptop (vostro 1700 vista ultimate 32-bit) with the same results: "Status:Configuring" and thats it. Still not working. Tried on all ports, disable power saving, etc with no joy. Where do we go from here?

Re: TrackIR 4 stopped working status:configuring

Posted: Thu Aug 23, 2007 2:57 pm
by VincentG
Email support@naturalpoint.com, with your issue, and unit serial number.

Re: TrackIR 4 stopped working status:configuring

Posted: Mon Sep 03, 2007 1:00 pm
by lion
Mine is doing that today anyone figure out the problem?

Re: TrackIR 4 stopped working status:configuring

Posted: Mon Sep 03, 2007 1:10 pm
by lion
i unplugged mine and that fixed it