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TrackClip Pro unresponsive at a certain distance.
Posted: Mon Sep 24, 2007 9:45 am
by chris12689
I recently bought TrackIR4 + TrackClip Pro, and I've not been able to use my TrackClip Pro at all. The problem is that right where I like to sit while flying (with my head approx. 32 inches away from my screen)TrackIR looses the trackclip. It becomes unresponsive and then all of the sudden it will spike. If I move my head closer, it works; if I move my head farther away it works. It seems like as long as my head is in the 22-36 inches away range, it just won't work.
I really don't know what to do. I've tried out the vector clip (it's what I currently use) and it works like a charm.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Sep 24, 2007 12:14 pm
by VincentG
Answered over the phone.....
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Sep 24, 2007 12:39 pm
by chris12689
I've tried everything that you suggested, and the problem is still not resolved. Any other suggestions?
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Mon Sep 24, 2007 1:30 pm
by VincentG
Can you try it on another system?
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Sep 26, 2007 1:28 pm
by chris12689
OK, I tried it on a couple of different systems, and the problem is still there. Could the TrackClip be defective?
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Sep 26, 2007 2:44 pm
by VincentG
Not if it is working otherwise. It would appear to be an issue with the software......
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Sep 26, 2007 4:41 pm
by chris12689
Is there a way to download previous software? Maybe if I revert to an older version it will fix it.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Sep 26, 2007 4:56 pm
by VincentG
Well, the ealier software does not support the TrackClip Pro.
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Wed Sep 26, 2007 8:55 pm
by chris12689
Ah, ok. Well, do you have any idea as to when new software will be released?
Re: TrackClip Pro unresponsive at a certain distance.
Posted: Thu Sep 27, 2007 11:10 am
by VincentG
Currently, nope