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torn small black rubbers

Posted: Wed Jun 09, 2004 9:38 pm
by shalomb
hi (and sorry for my poor english...)
my wife's smartnav does not stand well in the required position because the 2 small black rings in both sides of the axis are torn and fell off, so the axis is free and all the device moves to the back.
can I order or get this pair of rubbers? any suggestions?

Re: torn small black rubbers

Posted: Thu Jun 10, 2004 9:17 am
by Jim
Hello:

This should not have happened and we will repair it for free, just email our support department.

You can also buy #7 O-Rings to make it work.

Re: torn small black rubbers

Posted: Sat Jun 26, 2004 5:31 pm
by Wayne
shalomb,

As Jim has said this should never have happened.

Thank you for your e-mail, I have shipped a new stand, and its on its way to you.