forums.naturalpoint.com

Hey guys,

I just got a TrackIR 4 this morning. Unfortunately I've spent most the day trying to install it. Nothing seems to get device manager to install it. I've install & uninstalled the drivers 10times. Removed the unknown device from device manager, rebooted, re-install, in many orders. nothing. It remains a 'unknown device'.
Tried lots of USB ports. lastest TrackIR_4.1.030.Final.B.exe driver. All the same results.

The Blue light flashes & the software installs. TrackIR Software reports no device detected.

I'm on Vista32.
E6850@3.8Ghz, 4GB ram, NV8800GTX

Hope you can help. Please

maybe this will help....

12-18-2007
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 13
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called

To follow up somemore. I've just dragged out a old WindowsXp system & installed the TrackIR on it. It worked flawlessly first time. At least i know the hardware is functioning.

Now back to Vista, which of course still won't install the USB drivers for love or money. Any of you guys have any ideas?? It looks like theres serious problems with ur vista drivers.

Don't waste any time on me, I've fixed it running NPRegFix.exe did the trick.

happy head banging....

OK