Hello
I think my TrackIR has died. When I go to the tracking screen its blank. I have uninstalled and cleared the regestary then reinstalled. I am using the pro clip which has the lights working. The tracker shows a blue light when I fire up Il-2 and I have switched the red LEDs on and off so I know that the unit is getting power. Has the camera part died and is there anything I can do? The unit is 2 years old. Thanks in advance.
What can I do?
Re: What can I do?
Please send me the following in..........
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Nature of the issue.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Nature of the issue.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
Re: What can I do?
Hello Vincent.
Serial No xxxxxx
usb powersaving switched off
The unit is fed from the motherboard and has been working fine except the view bounced about a couple of times. I havnt tried it on another computer. I cant work out how to attach files so I have sent an Email
Serial No xxxxxx
usb powersaving switched off
The unit is fed from the motherboard and has been working fine except the view bounced about a couple of times. I havnt tried it on another computer. I cant work out how to attach files so I have sent an Email
Re: What can I do?
answered in email.......
Re: What can I do?
Thanks for the quick service.
Re: What can I do?
No issues....
Re: What can I do?
Hi Vincent. I tried it on my wife puter and it worked 
I have got the vector expantion info so I will format and reinstall. Unfortunatly for me I cant use the last backup I made with Drive Image 
I have got the vector expantion info so I will format and reinstall. Unfortunatly for me I cant use the last backup I made with Drive Image Re: What can I do?
OK..........