forums.naturalpoint.com

crash with SmartNav3 in unpowered USB hub

Windows crashes in npusb.sys if the SmartNav3 is plugged into an unpowered USB hub.

I understand that the SmartNav3 needs a powered USB hub, but it should not crash windows if it is inadvertently plugged into an unpowered hub.

I am using version SmartNav 3.2.8.0 on Windows 2000.

[ October 30, 2004, 05:15 PM: Message edited by: Eric M ]

Hello Eric,

The SmartNav software should not be causing the crash.

We are sorry you are having this issue and I will be in contact with you personally to discuss it further.

As you mentioned we do recommend using the SmartNAV on a powered hub, or for it to be plugged into the computer's usb port directly.

If you have any other questions please dont hesitate to post.

Cheers,
Kevin

[ November 01, 2004, 06:16 PM: Message edited by: kevin ]