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Hi
My Track IR is no longer recognized by my computer. I am setting up a new computer with Vista and my Track IR unit is not being recognized. In fact, nothing happens at all when I plug it in to any of the USB ports.

It used to work on my previous computer but I haven't used it for a few weeks while I transferred everything over to a new one.

I've attempted to use the unit on my other home machine but the same thing happens (nothing) I no longer have the computer I used to use previously with the Track IR so I can't check the status of that.

The serial number of the unit is 054955

I had an issue with this unit in the past but it went away after performing some of the tricks found in the forum.

It really seems like the cable or the device has gone faulty.
Any help would be appreciated
Randy Walberg

Please send the following info to support.........

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.