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Vincent --

This is very similar to the problems that Frankware had, except I have XP-SP2 32 bit OS and a different error number (Error = 183) --

Received my TrackIR-4 today, (order#29983)

When I install the TrackIR software, the install log says as follows:

------------------------------------
2-26-2008
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1

Install USB Drivers for 2K/XP

ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0

RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND
C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183

SetupCopyOEMInfA Called

ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0

RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND
C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183

SetupCopyOEMInfA Called

------------------------------------

Latest XP-SP2 Windows update

Tried the registry fix to no avail

Everything you brought up with Frankware about his 64-bit, my answer would be the same.

I tried over a dozen times, using different USB hubs, including twice with the NaturalPoint's latest install file on its web site.

"Run as" admin, even though I'm the only user listed for this OS.

Every time, the TrackIR just blinks blue at me, and the device is not recognized by the TrackIR software (because, as noted in the installation log, the npusb.sys driver simply will not install).

This is not a hardware problem-- it's a device driver installation problem. After over 6 hours of trying, I give up, at least tonight. This is very frustrating. What is error 183???

PS-- I have NEVER had a problem with a device driver not wanting to install on this machine before with all kinds of interfaces and device drivers, including printers, web cam, USB headphones, cell phone interface, MP3 players, joysticks, etc. I've had this computer for almost 2 years.

Thanks in advance for your help with this.

OK, the 183 error is completely seperate from your issue. The error refers to the drivers being Windows Logo certified, and have nothing to do with them being installed.............

As for your issue with getting the unit installed.....


Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

> Have you tried the device on another system?

I have no other system

> Are you plugging in directly to the system, or are you using a hub?

Directly into the system

> Have you tried isolating the device on the USB ports?

Yes, to no avail

> Have you tried turn off any kind of power save feature for your USB ports?

USB power save mode disabled, to no avail

Jpegs sent in by separate email to you.

Thanks.