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Yesterday my TrackIR just wouldn't work after about a year of trouble free operation. Just like Bayonet who posted on 03/18/08 I have tried all the suggestions I can find on the forum - system restore,nothing; re-install, nothing; different usb ports, nothing; registry fix, nothing - no devices to fix it says; different computer, nothing and the software still says no device detected.
I have tried it on another computer with the same result. As for Device Manager in XP, what am I supposed to see in there? It just lists the USB hubs and ports; none of my attached peripherals or software drivers appear there but there is no indication in the Device Manager window that anything is wrong. I would be very grateful for any help as this is seriously frustrating and I don't want to go and buy another one if the problem is system related.

thanks

Please send me the following info.......

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.