I've just updated to WinXP Service Pack 3 from the Microsoft Windows Update websiteand I noticed after I restarted that TrackIR has stopped working. Is this a known issue? I tried uninstalling and reinstalling and I still have the same problem - there is no output from the "Tracking" window and no response in games.
Thanks!
TrackIR stopped working when I installed Windows XP SP3
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- Posts: 8
- Joined: Mon Aug 21, 2006 5:00 am
Re: TrackIR stopped working when I installed Windows XP SP3
Nothing that I have seen here.......
Please send the following to support@naturalpoint.com
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
Please send the following to support@naturalpoint.com
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
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- Posts: 6
- Joined: Sat Mar 22, 2008 8:58 am
- Location: Tucson Az.
- Contact:
Re: TrackIR stopped working when I installed Windows XP
Thats nothing ... windows stopped working when I installed SP3, it went into a constant reboot cycle... as soon as windows would start to load, it would reboot again. Had to Format C: and reinstall everything.
Now TIR doesn't work in Falcon AF at all, Works in all other sims with no issues. I feel your pain brother!
Edited for lack of spelling skills.
Now TIR doesn't work in Falcon AF at all, Works in all other sims with no issues. I feel your pain brother!
Edited for lack of spelling skills.
Re: TrackIR stopped working when I installed Windows XP
[quote=CactusDave]Thats nothing ... windows stopped working when I installed SP3, it went into a constant reboot cycle... as soon as windows would start to load, it would reboot again. Had to Format C: and reinstall everything.
Now TIR doesn't work in Falcon AF at all, Works in all other sims with no issues. I feel your pain brother!
Edited for lack of spelling skills.[/quote]
Clean install of AF, and the trackir software?
Now TIR doesn't work in Falcon AF at all, Works in all other sims with no issues. I feel your pain brother!
Edited for lack of spelling skills.[/quote]
Clean install of AF, and the trackir software?
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- Posts: 8
- Joined: Mon Aug 21, 2006 5:00 am
Re: TrackIR stopped working when I installed Windows XP
Problem resovled: I uninstalled TrackIR again and restarted immediately. Then I restarted one more time, re-installed TrackIR and no response. I turned the PC off and gave up but this morning when I turned it on hey presto everything is working again!
Thanks
Thanks