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Hello,

i've been a very happy TrackIR4Pro user for about 8 month - till now.
Because i converted my SATA-Drivers to AHCI-Mode via this step-by-step instructions (http://62.109.81.232/cgi-bin/sbb/sbb.cg ... &start=0#1), which worked very well. Now i can use AHCI (NCQ) Mode on my SATA-HDDs.
BUT - now my TrackIR is not working anymore. No LEDs show up and the software says "No device detected".
OK, i did a System Restore to a Restore-Point 2 days ago, swithed back to Non-AHCI-Mode in BIOS, but sadly it didn't worked. I tried different TrackIR Software-Versions - no solution.
I have a second partiton (for Falcon 4.0 AF only), untouched by any AHCI-Experiments, but now i have the same problems there although i didn't install any new drivers. Checked it on my laptop - no response. The nice TrackIR Device is dead. Or is it possibly defective and all this installation-stuff is just a coincidence? Do you have any idea to get it to work again. I'm a little desperate. Serial No. is here and i can send it very quickly.

Please send the following information to support..........

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Checked the device on a different computer at work. Installed it considering the step-by-step-instructions on your website. No USB-Hub involved, USB-energy-savings off - the TrackIR won't show up in the Device Manager, not even a question mark. The hardware device is definitely defective. This seems to happen sometimes. I've contacted my dealer for a replacement.

Thank you!