USB Problem

[michael8741]

ok,well ive had my trackIR4 for about 2 weeks,and i love it,so today i was in FSX and all of a sudden it stopped working,so i close out FSX ,and see in the trackir main page,the staus reads...no device,i unplugged it repluged it in,and i get a windows mesg saying about useinga high speed USB hub,and i go and view them and its not picking up the trackIR,i read some post here too no avail
i love this and it makes the sim experience so great please help me!!!

thanks

[VincentG]

Please send support, the following information

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

What version of Windows are you using?

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

[michael8741]

ok i turned off, the power saving in the ports,i did a system restore,and i ledt it alone fora hour or so,and then all of a sudden it works,im thinkin itsa Usb Prob,i also use a segate IRock 500 gig external HD and ive noticed sometimes its loosing connection all by itself,so if it happpins again ill have to look into it,

thanks in advance

mike