forums.naturalpoint.com

Using Vista Ultimate X64.

Running as administrator.

Installed software and updated game list.

Edited profiles to support my Track Clip Pro.

Whenever I start using my Track IR 4 system I do the following:

1) Plug in the USB cable to the SAME port (every time)

2) Start the Track IR software (4.1.0.36)

3) Verify position and movement with tracking and head views.

4) Start game and watch for blue LED.

The system works just fine even if I take a break and come back to it.

Then when I am done for the day I will shut down and I do the following:

1) Shut down the Track IR software.

2) Unplug the USB cable.

The problem is that after shutting down the software, the Track IR icon is still in the system tray.

I cannot click on it and there are no tool tips when I hover my mouse over the icon.

Opening task manger reveals that the TrackIR(x86) process is still running.

I manually end the process and after hovering over the system tray icon it will disappear.

I will attempt to reinstall the software and see if the problem goes away.

If there is a solution to this issue, I could not locate it after searching the forums.

Thanks for the help, and for making my games better than they have ever been!

In the following folder location, C:\Program Files (x86)\NaturalPoint\TrackIR4\Profiles, what is the file size for each profile?

Well, I had already uninstalled the software and I have not re-installed it yet.

Went to the directory and found that there was a single profile left. It was the Default profile and it's size was 3.92KB.

I had seen another post where you had people check for the size of their profiles, I checked mine and they didn't seem as "off" as what was described in that thread.

Looking back though it seems that the default profile was about 3.92KB bigger than the other three. Weird.

Gonna reinstall and see what happens.

Make sure to delete the naturalpoint folder, before reinstalling.

Reinstalled and all is working well. What a waste of time to write all that out, and all it took was a re-installation.

It seems that it has had this behavior with both Vista Ultimate x64 SP1 and XP PRO x86 SP3

Can you give me any tips as to prevent this from happening again?

Thank you for your help Vincent.

Unfortunately, no special tips.