forums.naturalpoint.com

Hi,

I was mounting a new USB panel to the backside of the motherboard in preparation for my incoming Saitek X-52 Pro and pedals tomorrow. Now my TrackIR is dead.

I tried it on a laptop to but nothing happens. It only gets a weak red light.

Anyone know what to do?

I was so looking forward to play Black Shark tomorrow with my new X-52 pro and pedals...i just can't fly without the TrackIR

Please send the following informnation to support @ naturalpoint.com

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What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

What version of Windows are you running?

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

Mail is sendt.

OK