forums.naturalpoint.com

Hello, I am wondering if you have any time frame to implement any kind of support for Windows 7?

The only bit of my hardware that is having issues is Trackir.

As it is now, I have it running (installed as Vista compat)
But it will not function in game, as if it is not recognizing that the game is running(GTR-E under Steam)

Any ideas how for a workaround, or any community member that has it working?

Hi David,

I believe that Windows 7 supports TrackIR in its current state. If you've already tried running them both on the same permissions level (as admin), and are still having issues getting the game to recognize TrackIR, you should contact us at support@naturalpoint.com. Include your camera serial number in the email, and we'll help you sort this out.

-Seth

Well that was the quickest response I have ever had, from any company, ever. A few emails within minutes of eachother.
Result = Trackir working!

Oustanding customer support.

Many thanks to all at Naturalpoint.

Glad you got it up and running.

Hello,

Can you guys post the solution right here? Or do I also need to send an email?

My trackir software is working and i can track my device, but it wont recognize any game..

Thanks!
Erik

What gaming applications are you trying to use?

Have you tried runnig each application as an admin (right click on the shoct for the TrackIR software, and gaming software, select run as admin)?

Thanks for the reply!

I both have my FSX game and the TrackIr software running as an Administrator as you said.. Still not working.
Tomorrow I will reinstall my FSX, will post the results when done!

Btw: I'm talking about the trackir 4 pro, I think this is the wrong forum?
I'm Running Windows 7 7057.

Thanks!

Version 4.1.036 is installed?

Any add-ons installed for FSX?

Back again with some good news

Reinstalling FSX did the trick

Thanks anyway!