TrackIR worked great for a month, now nothing

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jburger
Posts: 2
Joined: Wed Apr 01, 2009 8:43 pm

TrackIR worked great for a month, now nothing

Post by jburger »

Hello NaturalPoint Gurus,

OK, I think I've tried everything in my power, hopefully somebody can help me. It took 2 nanoseconds to get addicted to flight simming with the trackIR and now I'm having withdrawals ;)

Everything was fine until I recently reinstalled windows. I'm running Vista 64bit SP1. Now I cannot get my trackIR to be detected.

The latest version of the TrackIR software installs just fine. I can confirm the existence of the relevant .inf's etc.

I've installed the latest intel USB drivers for the chipset on my mobo, as well as the latest BIOS update.

Whenever I plug in my TrackIR to the PC (USB2 port, with no extraneous USB devices connected, and Im not using a hub) a notification pops up telling me that the OS cannot identify the device I plugged in. The OS subsequently installs it as an unknown device. I followed the troubleshooting guide to removing this entry in device manager, and reinstallation of the software etc. to no avail.

I then looked on the forums and noted a registry fixing tool, bundled as a MFC app, which also cannot detect the trackIR's existence and bails. Strike 2.

All the while the little blue LED on the damned thing is taunting me every five seconds. I promise to try a different PC ASAP, but I was hoping that I had missed something blindingly obvious.

I have screen shots of the various notifications that windows shows me post USB connnection, if they are of use.

TIA,

JB

PS for the cynics; this isn't an April fools joke.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR worked great for a month, now nothing

Post by VincentG »

Have you tried manually point the driver install to the TrackIR folder?
jburger
Posts: 2
Joined: Wed Apr 01, 2009 8:43 pm

Re: TrackIR worked great for a month, now nothing

Post by jburger »

Hi Vincent,

Thanks for the prompt response. I tried to force the unknown device to update its driver and pointed it to the trackir/drivers directory from device manager when prompted for the driver disk. Even moving the 64 bit .inf driver to a different location and then pointing it there doesn't seem to work.

I can also confirm that this device displays the same behavior on another machine I have (windows vista 64) which is a fresh OS install with no other applications installed on it.

Kind regards,

JB
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR worked great for a month, now nothing

Post by VincentG »

Please email your camera serial number, and issue to support.
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