forums.naturalpoint.com

My 4pro was working fine with xp but then Loaded up windows 7 and the first time it saw my trackir 4 but then it lost it and now my 4 isn't seen by this computer or any computer. It's just dead for some reason. I even did a reinstall of the operating system and it still wont see the device. Plugged it into a laptop with vista home on it and one with xp and it wont see it acts like I didnt plug anything in....Any ideas?

So I'm assuming because Vincent and Seth ignored my post yesterday that this has never happened to anyone before and theres no answer or no hope and I need to by a new one.

Hi Sully,

I haven't seen that issue, and it goes beyond my support capabilities, so I'm going to hand this off to Vincent. He was out of the office yesterday, which is why he didn't address your post.

Please email your camera serial number, as well as a link to this forum post, to support.