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Software 5.0 error

Posted: Sat Jul 04, 2009 1:21 pm
by Gavras
Hello,

today I got my trackIR 5 and trackclip pro. After the software 5.0 installation the trackIR worked perfectly (tested in IL2) but the first time that I attempted to shut down the program I got an error, after this (I got also reboot problems and I did a recovery system), every time I reinstall the software and try to open the program I get the same error.

There's a way to fix this bug or may I wait 'till a final version?

OS Windows XP SP3

Regards

Re: Software 5.0 error

Posted: Mon Jul 06, 2009 12:00 pm
by VincentG
What is the error message?

Are you connected directly to the PC, or using a hub?

Could you list your system specs?

Re: Software 5.0 error

Posted: Tue Jul 07, 2009 2:06 pm
by Gavras
The message say: verified error in trackIR5, The application will be closed.

Connected directly to pc, no hub.

Windows XP pro - SP3
AMD Athlon 64X2 Dual Core 6400+ 3.21 ghz
3 Gb ram
Nvidia 8800gt 1gb ram

You have a PM with system information and HijackThis log file

Thx

Re: Software 5.0 error

Posted: Tue Jul 07, 2009 2:33 pm
by VincentG
Please email support with your issue, and camera serial number.