Leaky housing or faulty IR shields

[FredEx]

I was reading the topic on leaky housing and saw almost the same images as the ones with faulty IR shields.

Can someone diagnose and confirm my problem.? I guess it's the IR shields.






Thank you.

[Seth Steiling]

It's a faulty IR shield. Please contact us at support@naturalpoint.com to get your unit repaired.

[FredEx]

I bought my TrackIR at Simware simulations in Brussel, Belgium (simw.com).

Of course your support@naturalpoint.com redirects me to them. But they are not so fast in replying as you guys are.