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Is there something missing?
Posted: Fri Dec 04, 2009 2:49 pm
by boblister
I bought a TrackIR 5 the other day complete with the TrackClip Pro. I have just noticed at the back of the device the red and black wires are exposed between the LEDs arm and the Clip that fastens on the headset. It looks like it should have a cover. Can someone check if theirs shows the wires or not. If it should then I am not sure if it came without it or if its dropped off.
Re: Is there something missing?
Posted: Fri Dec 04, 2009 3:09 pm
by VincentG
It should have shipped with a cover
Re: Is there something missing?
Posted: Fri Dec 04, 2009 3:56 pm
by boblister
Thanks for that. It's either dropped off and I haven't noticed it or it wasn't on at the start. I am hoping I can get another cover otherwise.
Re: Is there something missing?
Posted: Fri Dec 04, 2009 4:14 pm
by VincentG
please email support with your camera serial number, and issue, and we will see what we can do.