Updated software problem

hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Updated software problem

Post by hollow4d »

Hello,

I just purchased the 3 marker wand and downloaded the latest update of the Arena software. I tried several times to calibrate the cameras yesterday with no luck. I kept getting "Poor Quality " no mater what I did or how I did it. Also when I did click apply I was never presented with a secondary window to "Apply and Refine" as the video showed. Plus while wanding there did not seem to be any indicator as to when the wanding should stop as in the old software when the color would turn red when it was done.

The software also crashed several times while calculating.

I then tried to uses the old single marker wand with the new software and the same problem occurred I kept getting poor quality. So I re downloaded version 1.5 and everything worked fine with that version so I don't think it is my system. I am using a 12 camera set up in a square grid. The top camera are set up in portrait and the low cameras are horizontal

Please advise.

Thank you

David Love
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Updated software problem

Post by VincentG »

If you can provide some additional information it would be helpful :

What version of Windows are you using?

What camera type?

What camera lens?

Plus while wanding there did not seem to be any indicator as to when the wanding should stop as in the old software when the color would turn red when it was done.
When using the 3-marker calibration the camera feedback panel will change color and its status text to reflect the wanding coverage progress. A good point to cease wanding and start calculation is when it changes green and states "Sufficient for Quality : Very High".
hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Re: Updated software problem

Post by hollow4d »

I am using Windows 7 Home edition. I have a Toshiba laptop with a Intel i7 chip and 4 gig of ram.

I have the Flex: V100r2 cameras. I have no idea what lens, what ever came with the camera. We purchased back in February if that helps.

" A good point to cease wanding and start calculation is when it changes green and states "Sufficient for Quality : Very High".

Never saw anything resembling what you described above.
hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Re: Updated software problem

Post by hollow4d »

Sorry I found my invoice.

What it says for cameras is: Flex:V100R2 Red, 46.2 FOV 4.5mm
Seth Steiling
Posts: 1365
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: Updated software problem

Post by Seth Steiling »

I'll let Vincent continue to troubleshoot with you on this, but one quick note on the "Apply and Refine" question. The video you watched is actually detailing the new calibration in the Tracking Tools application. ARENA utilizes the vast majority of the calibration module, but it does vary in a few areas. The calibration product page outlines these, but in short:

- ARENA does not support all of the real-time visualizations that Tracking Tools offers--specifically wanding and error in the 3D view.

- ARENA does not have the ability to continuously apply the calibration results, which means that it does not have the "Apply and Refine" feature. With ARENA, you simply wand until the quality of the samples is sufficient (excellent or better, if possible), and then apply the results. They will not continue to refine afterwards.
Marketing Manager
TrackIR | OptiTrack
hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Re: Updated software problem

Post by hollow4d »

Any chance on getting an awnser on the rest of the questions?

Thanks
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Updated software problem

Post by VincentG »

Please send in a copy of your calibration, skeleton, and pt2 files, to support.
hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Re: Updated software problem

Post by hollow4d »

I can not get a calibration with the new software so I can not send.

Sorry

Please advise
Birch
Posts: 1139
Joined: Thu Jan 30, 2003 5:00 am
Location: Corvallis, Oregon

Re: Updated software problem

Post by Birch »

[quote=hollow4d]I can not get a calibration with the new software so I can not send.
[/quote]

You had indicated that when you tried performing even a 1-marker calibration in Arena 1.6 that it was giving poor results compared with a 1-marker calibration in Arena 1.5. If you select the "save wanding data" option when running Arena 1.6 it will allow you to save wanding data which you can send to us for review.

(previously)
[quote=hollow4d]I then tried to uses the old single marker wand with the new software and the same problem occurred I kept getting poor quality. [/quote]
hollow4d
Posts: 25
Joined: Tue Mar 09, 2010 10:46 am

Re: Updated software problem

Post by hollow4d »

Ok will give it a try. I will send on Monday morning.

Thanks
Post Reply