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BIg problem

Posted: Mon Aug 02, 2010 3:19 pm
by SV_Hicks
My TrackIR4 Pro does not light up anymore.

I was playing IL2 when suddenly it just stopped working. I rebooted, plugged the device into different ports on the gaming PC and even my laptop. However there is no sign of light coming on or windows even recognizing a USB device was connected.

I'm running Windows XP.

The software tells me no device detected or connected. I'm using the latest trackIR software too.

I need help please

Re: BIg problem

Posted: Mon Aug 02, 2010 4:38 pm
by VincentG
please email your camera serial number, and issue to support.

Re: BIg problem

Posted: Mon Aug 02, 2010 4:46 pm
by SV_Hicks
Where is serial number ??? i've only bar code near usb connexion !!! is it ???

Re: BIg problem

Posted: Tue Aug 03, 2010 1:27 pm
by VincentG
Correct, it should be on the bar code label.