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problem: screen freezes
Posted: Wed Sep 08, 2010 10:00 am
by jef
I have a problem. When smartnav 4 is running sometimes the screen freezes, only restarting the computer helps. This happens up to 4 times a day. What can I do?
(I don't use Windowblinds)
Re: problem: screen freezes
Posted: Wed Sep 08, 2010 1:28 pm
by VincentG
What version of Windows are you using?
Are you connected directly to the PC, or using a hub?
What version of the SN software are you using?
So it seems to occur, after a specific item/function/task is done?
Re: problem: screen freezes
Posted: Wed Sep 08, 2010 2:02 pm
by jef
Windows XP SP3
directly cennected
3.20.037
It seems to occur completly random, not connected with a special activity. Sometimes it occurs when I'm comletely inactiv.
Re: problem: screen freezes
Posted: Wed Sep 08, 2010 2:59 pm
by VincentG
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Re: problem: screen freezes
Posted: Thu Sep 09, 2010 5:14 am
by jef
I turned off the power save feature for the USB ports, but the screen still freezes.
Re: problem: screen freezes
Posted: Thu Sep 09, 2010 12:30 pm
by VincentG
desktop/laptop system?
What other applications do you have running in the background?
Do you have a USB device plugged in next to the SmartNAV?
Re: problem: screen freezes
Posted: Mon Sep 13, 2010 9:28 am
by jef
desktop
Avira AntiVir and ZoneAlarm
no
Re: problem: screen freezes
Posted: Mon Sep 13, 2010 12:59 pm
by VincentG
Do you have either aplication set to allow SN to have network access?
Re: problem: screen freezes
Posted: Tue Sep 14, 2010 7:57 am
by jef
yes
Re: problem: screen freezes
Posted: Wed Sep 15, 2010 12:36 pm
by VincentG
Instead of rebooting to resolve the issue, what happens if you move USB ports?