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Greetings!

I've had TrackIR for about a week now. But today I finally got my Track Clip Pro in the mail. It worked perfectly the first time I tried it, with 3 small green dots on the camera view.
(With the v.5 software)

But after I put it down, and picked it up a few hours later, it kept tracking some additional dots. like in this picture:


When I turn my head (with the LED's on Track Clip Pro ofc) about 90 degrees on the recieving camera it'll look like this:


What it seems like to me is the LEDs on the track clip are too bright?

Tried ofc different Light Filter Threashold, and Exposure values in the settings.xml file. But with no luck. I've tried different software versions, even the latest beta, with no changes at all. What's beyond me is that this happen suddently after I just left the headset with the tracker on the table for a break, and picked it up a few hours later 0.o

Please email support with your issue, as well as camera serial number

Thanks for the reply. Just sent em a mail.

I'm having pretty much the same problem. Have you had any resolve slope?

I just got my Pro clip today -- the red one -- and I noticed that its infrared-lights are too strong or something, because my face and even my headphones get lit up so the camera sees them.

I can only see green dots if I turn my head about 90 degrees. Anything straigh on is either a big green blob, or all red.

I have some additional dots as well. My tracker software and clip pro seem to work fine. I thought I would post this screenshot anyway. is this normal? None of my friends have these extra red dots. adjusting light filter makes them bigger or smaller along with the green dots. Using standard just makes all dots much smaller.



TrackIR 5.1 #110778
win7 64
phenom x3 720
ati radeon 5870

[quote=Splinta]I have some additional dots as well. My tracker software and clip pro seem to work fine. I thought I would post this screenshot anyway. is this normal? None of my friends have these extra red dots. adjusting light filter makes them bigger or smaller along with the green dots. Using standard just makes all dots much smaller.



TrackIR 5.1 #110778
win7 64
phenom x3 720
ati radeon 5870 [/quote]

I have the EXACT same dots extra..

Is there a fix for this???

Windows 6 64 bit version..