I have the TrackIR 4, and after talking with Vincent at customer service they want $50 + shipping to repair a unit that is worth about $70 on the used market. The head-to-base mount broke, which seems like an engineering issue with the newer ones also.
I want to fix this myself - where can I buy the parts? I'm not buying a new one.
Where can I get parts?
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Seth Steiling
- Posts: 1365
- Joined: Fri Jun 27, 2008 11:29 am
- Location: Corvallis, Oregon
Re: Where can I get parts?
Hi hex,
The parts required for this repair are not available for purchase, I'm afraid. If your unit is outside of warranty, and you don't want to purchase a new one, you might consider looking on eBay or asking around on some of the more active sim forums. I see slightly used units for sale occasionally.
Regarding the new unit, TrackIR 5 has a magnetically attached base, which was designed to prevent breakage in the event of strain on that part of the unit.
The parts required for this repair are not available for purchase, I'm afraid. If your unit is outside of warranty, and you don't want to purchase a new one, you might consider looking on eBay or asking around on some of the more active sim forums. I see slightly used units for sale occasionally.
Regarding the new unit, TrackIR 5 has a magnetically attached base, which was designed to prevent breakage in the event of strain on that part of the unit.
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