SmartNAV 4 AT vs Windows 7

Here you can talk about SmartNav and related products and issues not covered by other forums.
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shartwell@charter.net
Posts: 3
Joined: Tue Jan 25, 2011 9:52 pm
Location: Wisconsin

SmartNAV 4 AT vs Windows 7

Post by shartwell@charter.net » Tue Jan 25, 2011 10:29 pm

I have used SmartNAV 4 AT,with Windows XP without any trouble. I have a new computer with Windows 7 & I can't use it. I have downloaded all updates, etc. as said in other posts, but it didn't help. What should I do?!
Cheryl

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: SmartNAV 4 AT vs Windows 7

Post by VincentG » Wed Jan 26, 2011 12:25 pm

What version of the software have you downloaded, and installed?

Is the SmartNAV detected in the system device manager?

shartwell@charter.net
Posts: 3
Joined: Tue Jan 25, 2011 9:52 pm
Location: Wisconsin

Re: SmartNAV 4 AT vs Windows 7

Post by shartwell@charter.net » Wed Jan 26, 2011 11:00 pm

I downloaded 3.20.037 and the SmartNAV is detected .

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: SmartNAV 4 AT vs Windows 7

Post by VincentG » Thu Jan 27, 2011 12:07 pm

What driver is the SmartNAV using, in the system device manager?

shartwell@charter.net
Posts: 3
Joined: Tue Jan 25, 2011 9:52 pm
Location: Wisconsin

Re: SmartNAV 4 AT vs Windows 7

Post by shartwell@charter.net » Thu Jan 27, 2011 3:42 pm

My husband returned the new computer last night. He spoke to somebody at SmartNav who suggested that we find a computer with a higher powered USB port. Thank you for your help.
Cheryl

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: SmartNAV 4 AT vs Windows 7

Post by VincentG » Thu Jan 27, 2011 4:19 pm

I would also try an external USB hub, with it's own power supply

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