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Hi Folks,

I did see a previous post on this but not a solution. I cant seem to install the software for some reason.

I have tried both 4 & 5 beta D/L as well as the other 5 driver. I get the error ...80040707 or similar. I have tried downloading with no firewall/AV etc and run programme as an administrator to no avail.

I have a new Track IR 5 with mic clip. I am running Vista64 and using a 480GTX video card.

I did notice my camera # 152792 so I dont know if this is a party stopper.

Regards Dave

Hi again,

I have tried booting in safe mode as well .... does anyone have any suggestions please?

Regards Dave

Could you post the exact error message you're getting on install?

Hi Mike

the error that keeps coming up is:

Error Number: 0x80040707
Description:

I have read the 3 pages of threads relating to this problem and except for a re-install of Windows (which I cant do at present) I am unaware of any other work arounds.

Regards Dave

If you are comfortable viewing your system registry, could you take a screenshot of the keys located at the following:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

If you have difficulty posting a screenshot on these forums, you can also e-mail it to support@naturalpoint.com.

will do when I get home from work Mike.

thank you for your assistance to date

Regards Dave

I have emailed the picture through Mike