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Tracking only works from 1" away

Posted: Mon Feb 07, 2011 7:49 pm
by jjallen
I just got my TrackIR and am very confused. When I run the software, I can only get the green light to come on when I hold the clip 1" away from the unit. Is it faulty and can I get a refund?

Thanks

Jim

Re: Tracking only works from 1" away

Posted: Tue Feb 08, 2011 11:10 am
by jjallen
The problem was no reflective tape on the hat clip. Duh

A replacement should arrive shortly.

jja