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TrackIR 5 problem

Posted: Tue Mar 08, 2011 3:20 am
by marius.l
Hey

I buyed TrackIR5 in Octomber,2010.I play with it on Fs2004 with wind 7, 64bit.In my first 3 mounths of using everything it was fine but now...I can't play more than 15 min and my desktop,in game, starts to go in left,right,up and down, 100 times per secound.Also some red spots apears in my TrackIR software and also I don't see eneymore the 4 red lights in the TrackIR 5 *console*.
I using TrackIR5 with TrackClipPRO.
My PC: Athlon X2 2.7Ghz, 4Gb DDR2, ATI HD3850, Win 7 - 64Bit.
Please give me a solution to my problem.

Thanks
Marius L.

PS: Sorry for my English...

Re: TrackIR 5 problem

Posted: Tue Mar 08, 2011 6:03 pm
by NaturalPoint - Mike
Hello Onlyzx -

Please email support@naturalpoint.com with your device serial number (it is located on a small flag on the USB cable) and a screenshot of the TrackIR software, and we can see what we need to do to remedy the issue.

Thanks -