Page 1 of 2
ERROR MESSAGE ON REBOOT
Posted: Fri Mar 25, 2011 11:43 am
by ajporr
sometimes on reboot i get error that smartnav & trackir can't run at the same time. close trackir. i don't even have trackir. when this happens i can't operate my pc till i get some hands help. doesn't happen often but a pain when it does. running windows 7 64bit. any suggestions? ty. ajporr
Re: ERROR MESSAGE ON REBOOT
Posted: Fri Mar 25, 2011 3:14 pm
by NaturalPoint - Mike
What version of SmartNav software are you running?
Re: ERROR MESSAGE ON REBOOT
Posted: Fri Mar 25, 2011 6:00 pm
by ajporr
3.2 build 37
Re: ERROR MESSAGE ON REBOOT
Posted: Fri Mar 25, 2011 6:32 pm
by ajporr
i tried the newest software when i 1st got this pc in dec. couldn't get it to run right. settings were same as old software
Re: ERROR MESSAGE ON REBOOT
Posted: Tue Mar 29, 2011 12:59 pm
by NaturalPoint - Mike
I would recommend the following procedure:
Uninstall your SmartNav software
Download the latest version of the software and save (don't run from the downloader)
Right click on the installer and select "Run as administrator" and continue the installation from there. This may alleviate the issue.
Re: ERROR MESSAGE ON REBOOT
Posted: Wed Mar 30, 2011 10:55 am
by ajporr
i'll give it a try. thx
Re: ERROR MESSAGE ON REBOOT
Posted: Thu Mar 31, 2011 12:14 pm
by ajporr
didn't work, still get error on some reboots
Re: ERROR MESSAGE ON REBOOT
Posted: Thu Mar 31, 2011 4:29 pm
by NaturalPoint - Mike
Could you please email your device serial number to
support@naturalpoint.com?
Re: ERROR MESSAGE ON REBOOT
Posted: Thu Mar 31, 2011 8:41 pm
by ajporr
done
Re: ERROR MESSAGE ON REBOOT
Posted: Fri Apr 01, 2011 10:10 am
by NaturalPoint - Mike
Try navigating to the program file, located here:
C:\program files (x86)\naturalpoint\smartnav\smartnav.exe
Right click on the file, and select properties.
Go to the compatibility tab
Check "Run as administrator"
Check "Run this program in compatibility mode"
Select "Windows XP Service Pack 2" from the dropdown
Click "ok"