Update installation problem

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EasyPC
Posts: 1
Joined: Fri Oct 09, 2009 1:34 am

Update installation problem

Post by EasyPC »

Hi, Ive been using TrackIR v.5.0.300 for some time now with no problems. Just downloaded and tried to install v.5.1.3 but during the uninstall routine I get a message saying that 2 locked files, TrackIR5.exe and NPClient.dll, can't be removed. I clicked on the ignore buttons and completed the installation. However I still appear to have version 5.0.300 (build 6225) installed. Should I try again and manually remove those two files. Many thanks
NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Update installation problem

Post by NaturalPoint - Mike »

Hello -

Try uninstalling it and manually deleting the TrackIR directory, then reinstalling. If the TrackIR5.exe file was ignored during installation due to it already existing, it would not change the reported version.
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